Our guarantee Harviestoun Brewery Ltd strives to supply all its customers with high quality goods and an excellent level of service. If you have any questions, please don’t hesitate to contact us.
Age limit It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. Local law applies to all other countries. Harviestoun Brewery requires that customers agree to supply proof of age on request and we further undertake that we shall not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. Harviestoun is fully licensed and by placing an order you confirm that you are at least 18 years old. If you are buying an alcoholic gift, the recipient must also be at least 18 years old.
Sales
We are only permitted to conclude sales during the following hours:
Monday to Friday 9am to 5pm
Any orders received outside these hours will not be deemed to have been accepted; the sale will be concluded at the commencement of the next period of permitted hours. Harviestoun Brewery will acknowledge an order via e-mail within 24 hours of receipt.
Prices
The prices will always be shown in pounds sterling and include Value Added Tax (currently 17.5%). Any delivery charges are supplementary.
Methods of payment and security
We accept most major credit cards, switch cards and solo cards.
All payments are processed using Protx. It is their top priority to ensure that transaction data is kept secure at all times. Payments are processed immediately and confirmation of your order sent to you by email within 24 hours of the order being placed.
Security is of the utmost importance to us, which is why we use Protx to process all online sales. All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
This allows us to safely process your credit card payment with the Bank, and complete the financial transaction securely behind protected firewalls.
Protx has multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Despite our best efforts to maintain fully accurate stock records, it may sometimes happen that we are unable to fulfil an order. In this case, customers will be contacted directly to make alternative arrangements.
Minimum orders
When buying beer, the minimum order quantity for Ola Dubh is 6 x 330ml bottles and in multiples of 6 bottles thereafter. The minimum order for the following products is one case, which consists of either (12 x 500ml bottles) Bitter & Twisted, (8 x 500ml bottles) Schiehallion or (24 x 330ml) Old Engine Oil and in multiples of 1 case thereafter.
Delivery and distribution
We endeavour to dispatch all our orders on a Wednesday, provided that the order has been placed by 5pm on the Monday. Any orders received after 5pm on a Monday will be dispatched on Wednesday of the following week.
As we use distribution companies to deliver the products to you, we cannot accept liability for any damage or delay to your order occasioned by an event beyond our reasonable control.
There are standard delivery charges for central areas of the United Kingdom. We can, subject to an additional charge, deliver to other parts of the country such as the Highlands and Islands and other areas classified as remote by our couriers. We can also deliver to Northern Ireland and Eire. Prices on application. We are unable to deliver to other countries outwith the UK.
Returns
If you receive damaged or faulty goods, please contact us at info@harviestoun.com or telephone 01259 769100, Monday to Friday 9am – 5pm
We offer a 30-day money back guarantee for damaged or faulty goods provided they are returned to us within 30 days of the date of purchase. Delivery charges for damaged or faulty goods will be paid by us. When returning goods please enclose: the receipt, details of the reason for the return and credit or debit card details (for purposes of refund). We are not obliged to accept returns of beer that has in any way been tampered with.
Data protection / privacy policy
We are registered under the Data Protection Act 1998. We undertake to maintain your privacy within the framework of the law.
You can decide what personal information you provide us with. We will only collect personal information that you choose to provide. Where possible, we will enable you to select how we will use this information (for example, by choosing to opt-in or opt-out of receiving special promotional offers).
You may choose to provide us with personal information if, for example, you: contact us with an enquiry; register on the site, fill out a survey or other form with your personal information included; request us to provide you with information; enter a competition; post information to public areas of the site or take advantage of a promotion.
You have the opportunity to choose not to opt-in to receive communications from us at any point where we request information about you.
We will not pass your information to selected third parties without your consent. We will not send you information about other companies and their products and/or services unless you have specifically requested such information.
Force majeure
We do not take responsibility for any event which is outside our reasonable control nor for any consequential loss arising from such an event.
Entire agreement
This agreement supersedes any prior agreements or arrangements which may have subsisted between us, provided the information you have given to us is not incorrect or fraudulent.
Severability
Notwithstanding that the whole or any part of any provision of these Terms and Conditions prove to be illegal or unenforceable the other provisions of these Terms and Conditions and the remainder of the provision in question shall remain in full force and effect.
Governing law
Your use of this web site and any purchase by you on this web site will be governed by Scottish Law and will be deemed to have occurred in the United Kingdom.
Termination
Harviestoun Brewery reserves the right to terminate immediately a customer’s ability to use any of our internet services if the conduct is found to be inconsistent with these conditions.
Statutory rights
The statutory rights of our customers are not affected by the terms of our service.
Disclaimer
This site is provided “as is”, and if you suffer any loss, damage or expense as a result of visiting, or use of, our site, you will not have any claim against us or anyone who helped us to put together the site or contributed to it. We will have no legal liability to you in respect of any such loss, damage or expense. We don't give you any guarantee as to the quality of our site, its fitness for any particular purpose or the level of skill and care used by us in making it available to you. Any terms of this nature which may be implied automatically by law are excluded (to the extent legally permitted). In general therefore providing the site “as is” means that :-
We make no representations nor give any warranties regarding the accuracy of our site. We work very hard to maintain that accuracy but we can't take responsibility for lack of it and you use our site at your own risk. We give no guarantees that everything on our site is free from viruses or defects or that your use of the site won't cause damage to your computer - please note that it is your responsibility to install the correct equipment to screen for anything that may damage your equipment. While you're welcome to visit our site whenever you choose, we can't guarantee that the site will always be available or will operate without interruptions - we may make changes to the site or take it down at any time.
We exclude all contractual or delictual liability to you. We also exclude liability for any consequential or indirect loss which may be caused to you by us. In addition, we do not represent or warrant that the information accessible via this website is accurate, complete or current. We do not exclude liability for death or personal injury to the extent only that the same arises as a result of our negligence, that of our employees, agents or authorised representatives.
